At Men Gear Store, we stand behind the premium quality of our 3/4 sleeve shirts, hoodies, t-shirts, sweatshirts, and tank tops. However, if you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure you get exactly what you want from our premium casual wear collection.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Note: Due to hygiene reasons, we cannot accept returns or exchanges on tank tops unless they arrive defective or damaged.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below for your request.
  2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions.
  3. Ship Your Return: Once approved, securely package your return and ship to our Miami facility. We recommend using a trackable shipping service.
  4. Processing: Allow 3-5 business days for us to process your return once received.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Men Gear Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item(s) for return/exchange: [Product Name, Size, Color] – Reason for return/exchange: [Please specify] – Preferred resolution: [Refund/Exchange for (specify product if exchanging)] Please provide return authorization and instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Information

Once your return is received and inspected, we will process your refund within 3-5 business days. Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the item is defective or incorrect
  • International refunds may take additional time to appear in your account

Exchanges

For exchanges of the same product in a different size or color:

  1. Follow the standard return process
  2. Clearly indicate your exchange preference in your email
  3. We’ll ship your replacement item once we receive your return

For exchanges to a different product, you’ll need to place a new order after receiving your refund.

Return Shipping Address

All returns should be sent to:

Men Gear Store Returns
2377 Austin Secret Lane
Miami, FL 33101
United States

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.

For any questions about our returns policy, don’t hesitate to reach out to our customer service team. We’re committed to ensuring your complete satisfaction with our premium apparel.